1. Who is affected by these terms and conditions?
This contract primarily applies to the organization purchasing Flylogs, outlining the service conditions, responsibilities, and service guarantee for all end users with a valid account to log into FLYLOGS ®.
We may modify these Terms of Use at any time by updating this posting. If we make a material change to these Terms of Use, we will notify registered users by email. Your continued use of the Site following the posting of revised Terms of Use means that you accept and agree to the changes. You should visit this page periodically to review these Terms of Use.
To create a company manager or user account, individuals must accept these legal terms. Failure to fully read, understand, and accept these terms means you are not entitled to use FLYLOGS ® services, constituting a lack of contract between both parties.
FLYLOGS ® classifies three distinct users with varying responsibilities:
- ORGANIZATION: The company in whose name the account is created; must be an aviation industry company.
- MANAGERS: Users managing the account on behalf of the ORGANIZATION.
- USERS: All other accounts not employed by the ORGANIZATION; managed directly by the ORGANIZATION, with no validation by FLYLOGS ®.
Both ORGANIZATION & MANAGERS will be collectively referred to as CLIENT moving forward.
Any CLIENT or USER account may be blocked from accessing FLYLOGS ® at any time if any of the Terms and Conditions are not met.
2. What is FLYLOGS ®
FLYLOGS SL. is an online software sold as a service to aviation companies that provides and online Aviation Operations Management Software designed to store and manage crew, aircraft, flight and training data in aviation organizations.
FLYLOGS ® is an operational data operation and backup service to store aviation data which is designed to be used as a secondary data storage and analysis tool.
FLYLOGS ® is a registered trademark and its usage is protected by EU laws.
Address: FLYLOGS SL. Rambla de Guipuscoa 75. 08020 Barcelona, Spain.
3. Who may create a Flylogs company account?
Any individual employed in an organization within the aviation industry is eligible to create a FLYLOGS ® account on behalf of the organization.
All new company accounts must be established using a professional email address affiliated with the organization. The MANAGER creating the account must obtain direct approval from the ORGANIZATION before creating the FLYLOGS ® account.
For FLYLOGS ®, it is crucial to prevent misrepresentation of organizations. Therefore, FLYLOGS ® reserves the right to suspend any CLIENT if identity verification and account affiliation with the organization cannot be confirmed. We will automatically suspend any account created using email addresses from public providers such as Gmail or Hotmail unless it validates at least one user with a corporate domain related to the company name used.
4. Operating Countries
FLYLOGS ® is globally available with a few exceptions.
We do not provide service in the following countries: Afghanistan, Belarus, Central African Republic, China, Democratic People's Republic of Korea, Democratic Republic of the Congo, Russia, Somalia, and Syria.
Countries with limited access for existing accounts include: Burma, Cuba, Iran, Iraq, Libya, Mali, South Sudan, Venezuela, Yemen, and Zimbabwe.
A comprehensive list of countries, organizations, and individuals prohibited from using FLYLOGS ® can be found on the US Treasury Department website and the UK's list of sanctions.
5. Where is data stored?
FLYLOGS ® stores and operates all data in servers located in the EU and Canada. EASA regulated CLIENT data, is stored exclusively in Europe.
FLYLOGS ® does not share servers or storage space with any other company. All data uploaded to FLYLOGS ® is kept isolated and can not be read, modified or deleted by any third party.
The CLIENT should always keep the original data records and documents to comply with local regulatory requirements.
6. Data safety?
Flylogs SL serves as a data storage and analysis tool for flight data uploaded by the CLIENT. We expressly affirm that Flylogs SL processes this data solely for the purpose of providing its services, without selling, transferring, or using it for any other purposes, and we do not warrant the accuracy or authenticity of the data.
Flylogs SL acts exclusively as the data processor, while the CLIENT is the sole data controller. This data includes all user account information within the company account.
All databases are backed up every four (4) hours with redundancy across private, secure storage locations worldwide. These locations are hosted by Oracle Cloud, Amazon AWS, and Flylogs SL in Frankfurt, Germany (DE), Ireland (IE), Paris, France (FR), and Barcelona, Spain (ES). These mentioned third companies act as data processor since they host the encrypted data in their services.
Uploaded files are backed up every twenty-four (24) hours to various private S3 storage locations hosted by Amazon AWS and Flylogs SL in Frankfurt, Germany (DE), Ireland (IE), and Barcelona, Spain (ES).
Server backups, implemented by Flylogs SL as a comprehensive system-wide safety measure, are designed to ensure Service Continuity for Flylogs SL. These backups are inaccessible, immutable, and irreversible by any CLIENT or third party.
The CLIENT may submit a data restoration request to Flylogs SL. Such requests will be evaluated and quoted by our professional services team. FLYLOGS ® commits to providing a thorough assessment of recoverable data, an estimated restoration timeline, and associated costs. Restoration services will only commence upon acceptance of the contract and receipt of the necessary payment.
Furthermore, the CLIENT retains the right to download ZIP, CSV and XLS backup files containing all pilots, flight, aircraft, training, SMS, and billing data from Flylogs at any time, free of charge, as an additional method of data backup. ZIP backups include all uploaded company documents.
7. Responsibility
FLYLOGS ® ensures the security of your data against server failures, outages, and system-wide hack attempts.
FLYLOGS ® will not be held responsible for any data loss or unavailability occurring on individual CLIENT accounts. Such incidents are attributed to improper or unauthorized account usage.
FLYLOGS ® should not be solely relied upon for storing critical flight data. The CLIENT is responsible for securing its individual accounts, conducting audits of company users, and maintaining backups of necessary data for operational and regulatory compliance.
FLYLOGS ® does not provide a guarantee or accept responsibility for any data unavailability the CLIENT may experience while attempting to satisfy regulatory requirements.
Connectivity. As Internet connections depend on various factors, FLYLOGS ® does not guarantee continuous service availability. Our system is designed to meet a Service Level Agreement (SLA) of 99.0% uptime. FLYLOGS ® will not provide compensation for any downtime experienced by the CLIENT.
ADSB. Automatic Dependent Surveillance Broadcast (ADSB) data is automatically sourced from a third party, and FLYLOGS ® does not guarantee its availability or accuracy. ADSB is an optional feature and should not be considered part of the paid service. FLYLOGS will not compensate the CLIENT for any ADSB data unavailability.
8. Service continuity
Over the past decade, Flylogs ® has proudly operated online, offering continuous support to our valued customers. As part of our commitment to providing uninterrupted service and ensuring our customers' peace of mind, we've diligently formulated a comprehensive emergency plan. This plan is designed to safeguard the continuity of our operations for an additional five years in the unlikely event of business closure.
In the unlikely event the company stops its operations, Flylogs SL has set aside a backup amount of funds to ensure that our service continues uninterrupted for a period of a period between 3-5 years. This period can not be more detailed because it depends on cloud resource usage, cloud provider pricing and inflation.
This is important for Flylogs SL's clients as it gives you enough time to migrate your data to another service provider and comply with any regulatory requirements. This "safety stop of operations period", provides the CLIENT with ample time to make the necessary arrangements and find a new service provider to avoid any disruptions to its business operations. It's essential to clarify that this emergency plan is a proactive measure taken by FLYLOGS solely to fortify our commitment to our customers' data safety and satisfaction. It in no way reflects any intention to cease our operations; rather, it stands as a testament to our dedication to longevity and growth.
9. Account types
FLYLOGS ® FREE
Flylogs Free is a free-of-charge account for aviation companies, with basic services and document storage space limited to 5GB. The usage of services and storage is controlled automatically.
FLYLOGS ® CLUB ESSENTIALS & PREMIUM & UNLIMITED
Flylogs Club Essentials, Premium and Unlimited, are annual payment Flylogs subscriptions that offer the following tools and services:
- Flight Billing
- Flight Schedules
- Safety Management System (Premium and Unlimited)
- Online Theory and Flight Training System (Premium and Unlimited)
- Multiple Bases (Premium and Unlimited)
- Limited aircraft ADSB tracking data (Premium and Unlimited)
- Complete backup download (Premium and Unlimited)
- 10GB of document storage (Club Essentials)
- 30GB of document storage (Premium)
- 100GB of document storage (Unlimited)
- API access (Unlimited only)
- Service contract and availability guarantee
Flylogs subscription pricing can be found in our pricing page. In case the client exceeds the assigned usage quota assigned to the subscription, additional service fees will be applied to any quota exceeding.
10. Pricing and extra charges
FLYLOGS ® pricing is openly accessible via our designated pricing page. FLYLOGS ® reserves the right to amend the pricing structure at any time. Such adjustments may be deemed necessary to align with operational expenses or to reflect market value. Existing customers shall be granted a 30-day grace period from the date of the pricing update before the revised pricing takes effect on their subscription.
If a client fails to renew their paid subscription (CLUB ESSENTIALS, PREMIUM, or UNLIMITED) prior to its expiration date, the account shall be automatically downgraded to the FREE version. Furthermore, no database data shall be deleted within the initial 12-month period following the downgrade. However, any excess file storage usage beyond 10GB may be subject to deletion after a period of 90 days. This file storage encompasses all uploaded content, such as PDFs, images, and other documents, including training and flight-related documents.
11. Software
FLYLOGS ® grants to the CLIENT a limited, non-transferable, non-exclusive right to access and use the Software and Software documentation for Customer's internal business purposes. FLYLOGS ® will host and retain physical control over the Software and make the Software available through the Internet for access, use and operation by the CLIENT through a web-browser.
No provision under this Agreement shall obligate FLYLOGS ® to deliver or otherwise make available any copies of computer programs or code from the Software to the CLIENT, whether in object code or source code form.
12. Force majeure
FLYLOGS ® shall not be held responsible for any delay or failure in performance hereunder caused in whole or in part by fire, flood, wind, storm, lightening, or similar act of nature, acts of sabotage, terrorism, riot or civil unrest, internet outages, or mandatory compliance with any governmental act, regulation or request ("Force Majeure Events"). If a Force Majeure Event occurs and disrupts the services to be provided under this Agreement, the Agreement shall be deemed extended by the length of the Force Majeure Event.
13. Trademark
FLYLOGS ® is a registered® trademark.
You may reproduce, and display the Flylogs trademark or logo if you mention www.flylogs.com and place a relevant link to the site. Mentions to the site, should be ethically correct and based public information available on any our websites hosted in the domain flylogs.com.
Any other use must be approved in a written format by the trademark holder. Third party use of the trademark does not imply affiliation or endorsement by them.
By using FLYLOGS ® and uploading your company logo, you accept and consent to FLYLOGS ® to use the CLIENT logo to show case in the customers area of our service home page.
14. Modifications
FLYLOGS ® may revise these terms of service at any time. By using FLYLOGS ® you are agreeing to be bound by the then current version of these terms of service VERSION PUBLISHED ON 1st March 2024.
15. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of EU and you irrevocably submit to the exclusive jurisdiction of the courts located in Barcelona, Spain.